After placing your order, you will receive a call or an email to confirm that your order details have reached us. Please note that this does not mean that we accept your order. We reserve the right not to accept your order due to payment, shipping or inventory limitations. If your order has not been cancelled, you will receive a shipping confirmation message once your order has been accepted. Pre-order and custom products will be delivered as specified at the time of order. Responsibility passes to the customer after the product is delivered; zahara.club or its affiliates are responsible for any damage prior to delivery.
Users can choose products according to their preferences and desires, or choose to pay cash on delivery while placing the order.
If you need to return, you can refer to our Returns Agreement.
After receiving the product, if you have any questions, please contact our online customer service in the fastest time, we will serve you 24 hours a day!
Shipping Terms:
1. Shipping costs: Free shipping
2. Delivery time
After you place the order successfully, we will arrange the products according to the time of placing the order. Delivery period is approximately 3 business days; Delivery is not limited to the specified time period, and delivery service is available on Saturdays, Sundays, and national holidays as well.
3. Arrival time
About 7-15 working days after completing the order.
4. Sign instructions
When placing an order, please leave the correct address and phone number.
When you receive the product, please check it immediately, including the packaging, shopping list and number, do not sign before checking it. If the outer packaging is damaged or torn, you have the right to refuse receipt.
If you are unable to receive the product yourself, please assign others to receive it and strictly follow the second condition. The courier is responsible for sending the product to the designated address only. For example, anyone at the address can receive the product, and does not guarantee delivery to the designated person.
For risk reasons, your order cannot be modified after it has been confirmed. Please leave the correct address and phone number when placing the order. We apologize for any inconvenience this may cause you.
From now on, orders that cannot be delivered due to insufficient information will be held by the distributor for 5 days. The company will inform you via email, please reply to the email or contact customer service. If there is no response within 5 days, the company will return the product to the warehouse and refund the amount. We apologize for any inconvenience this may cause you.
Frequently asked questions about shipping
Q1: Can I specify the delivery time when placing the order?
A1: According to the “Delivery Company” in the shipping information of the order, different delivery times are determined.
Q2: How do I file a complaint?
A2: According to the “Delivery Company” in the shipping information of the order, the customer can call the local service hotline.
Q3: How long does it take for delivery?
A3: Usually, the order is sent within 2 days after the purchase process is completed, and the order is received within the normal time of 7-15 working days. It should be noted that in some countries and regions, customs orders are delayed by 4-5 days. In some special cases, orders may be delayed by 3 to 15 working days.
Q4: What should I pay attention to when receiving?
A4: Please make sure the outer packaging is intact, the recipient can refuse to receive the product with damaged packaging.
Q5: Do I need to provide the certificate when receiving the goods?
A5: No, the courier sends the product to the specified address only. Anyone at the address can receive it, for example, the receptionist. It is not guaranteed to be sent to the specified person.
Q6: Someone else signs to receive the product without my knowledge, so what should I do?
A6: If this happens, please contact the delivery company according to “Delivery Company” in the shipping information of the order. Please contact its customer service.
Q7: How to check the shipping status of cooperated seller?
A7: Please check the delivery company according to “Delivery Company” in the shipping information of the order.
Q8: What if the order is delayed by more than 25 working days?
A8: If the order is not received within 25 working days, please contact the local delivery logistics who sent the order or contact us.
Q9: Can I cancel my order before the product arrives at me?
A9: You can cancel your order at any time before shipping from our warehouse. If the order begins to ship, it cannot be cancelled.
If you have any question regarding the terms, please contact us at
[email protected], our customer service will reply you online 24 hours a day, 7 days a week.